Refund Policy for VA Claims Academy, LLC

At VA Claims Academy, LLC, we are committed to your satisfaction with our services and products designed to assist veterans in navigating the VA claims process. If, for any reason, you are not satisfied with your purchase, we offer a 30-day, no-questions-asked refund policy. This policy outlines the conditions under which refunds are granted, how to request a refund, and other important details.

1. 30-Day Guarantee

   We offer a 30-day, no-questions-asked refund policy on most of our products and services. If you are not completely satisfied within 30 days of your purchase, you may request a full refund. This policy applies to:

   • Training Courses
   • Downloadable Products (e.g., eBooks, guides, templates)
2. Exceptions to the Guarantee

   While we strive to make our refund policy as flexible as possible, there are certain exceptions:

   • Complete Claim Blueprint: If a Complete Claim Blueprint has already been drafted, no refund will be issued for that service.
   • Custom Services: Once work has commenced on your Custom Personal Statement Drafts or Custom Nexus Letter Drafts, no refund will be issued. Please contact us as soon as possible if you wish to cancel before work begins.
   • Expedited Fees: Any fees paid for expedited services are non-refundable, regardless of the status of the service.
3. Future Subscription Services

   In the event that we offer subscription-based services in the future, refunds will be available under the following conditions:

   • Initial Subscription Purchase: Refunds for the initial subscription purchase will be available within 7 days, provided the services have not been accessed or utilized.
   • Cancellation: Subscriptions can be canceled at any time, with the cancellation taking effect at the end of the current billing cycle. Refunds for subscription renewals will not be available once the billing cycle has commenced.
4. How to Request a Refund

   To request a refund, please follow these steps:

   1. Contact Us: Email our customer support team at info@vaclaimsacademy.com with your order number, date of purchase, and the reason for your refund request.
   2. Review Process: Our team will review your request and determine your eligibility for a refund based on the conditions outlined in this policy.
   3. Refund Decision: If your request is approved, we will process the refund to your original payment method within 10 business days. You will receive an email confirmation once the refund has been processed.
5. Changes to the Refund Policy

   VA Claims Academy, LLC reserves the right to modify or update this Refund Policy at any time. Changes to this policy will be posted on our website, and the "Last Updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Information

   If you have any questions or need further assistance regarding this Refund Policy, please contact us at:

   VA Claims Academy, LLC
   5900 Balcones Dr, STE 100
   Austin, TX 78731
   Email: info@vaclaimsacademy.com
   Phone: 210-201-3299

By making a purchase from VA Claims Academy, LLC, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you have any questions or concerns, please don't hesitate to contact us.