VA Claims Academy, LLC ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from our clients and website visitors. This Privacy Policy describes how we collect, use, store, and share your personal information in connection with our services and website. By using our services and website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
- Information We Collect
- Personal Information: We collect personal information, such as your name, email address, phone number, mailing address, and VA claim-related information, when you voluntarily provide it to us through our website, intake forms, or other communication channels.
- Health Information: As part of our services, we may collect and store protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We will only collect PHI that is necessary to provide our services and with your explicit consent.
- Usage Data: We automatically collect certain information about your interactions with our website, such as your IP address, browser type, operating system, and pages visited. This information is collected using cookies and similar technologies and is used to analyze trends, administer the website, and track users' movements around the website.
- How We Use Your Information
- To provide and improve our services: We use your information to deliver the services you have requested, communicate with you about your account, and improve the quality and functionality of our services.
- To communicate with you: We may use your information to send you important notices, respond to your inquiries, and provide you with information about our services.
- To personalize your experience: We may use your information to personalize your experience on our website and provide you with content and offers that are relevant to your interests.
- To comply with legal obligations and protect our legal rights: We may use and disclose your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our legal rights and the rights of our users.
- Data Security: We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We also require our employees and third-party service providers to maintain the confidentiality and security of your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, subject to strict confidentiality obligations. These service providers are prohibited from using your information for any purpose other than to provide the services we have contracted them to provide. We may also disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
- Your Rights: Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or object to the processing of your data. You may also have the right to withdraw your consent to the processing of your PHI at any time. To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
- HIPAA Compliance: We are committed to protecting the privacy and security of your PHI in accordance with HIPAA. We have implemented appropriate administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of your PHI. We will only use and disclose your PHI as permitted by HIPAA, our Business Associate Agreements with covered entities, and with your explicit consent. If we discover a breach of your unsecured PHI, we will notify you and any applicable covered entities in accordance with HIPAA requirements.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
- Children's Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete the information as soon as possible.
- Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services and website after any changes to the Privacy Policy constitutes your acceptance of the new Privacy Policy.
- Contact Us: If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:VA Claims Academy, LLC
5900 Balcones Drive, STE #100
Austin, TX 78731
Phone: (210) 201-3299
Email: [Email Address]We will make every effort to respond to your inquiry in a timely and satisfactory manner. - Governing Law and Jurisdiction: This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the state or federal courts located in Travis County, Texas, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
- Limitation of Liability: In no event shall VA Claims Academy, LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or website, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to this Privacy Policy or our services shall not exceed the amount paid by you, if any, for accessing our services.
By using our services and website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services or website.
